How It Works
What Happens After You Call
No mystery and no paperwork to start. Here is the whole sequence, from the first phone call to the day your claim resolves.
1
Call, and we answer
Seven days a week, 6 AM to 8 PM, at (602) 715-0000. Tell us what happened in your own words: the job, the day, the injury, and what has been said to you since. The call is free, it creates no obligation, and if you can't get to one of our five Arizona offices we come to you: hospital, home, or over the phone.
2
Get treated, on the record
Your job right now is medical care, and telling every provider plainly that this happened at work. Keep the discharge papers, the work restrictions, and the appointment slips in one place. That record is the backbone of the claim, and it gets built by you showing up to treatment.
3
We collect the proof
Incident reports, the crew who saw it, time and scheduling records, training and safety logs, maintenance history on the equipment, photos of the site, the temperature that day. Work-injury cases turn on records held by other people, and those records get overwritten or lost. We send the preservation requests and chase the documents while you are still in treatment.
4
We look beyond your employer
Often someone other than your employer had a hand in it: a general contractor, another sub on the site, a property owner, an equipment manufacturer, or a driver who hit you while you were working. A claim against them is an ordinary Arizona injury claim: generally two years from accrual, with each defendant responsible only for its own share by percentage of fault. If a city, county, or state entity is in the picture, the clock is much shorter (one year to file, plus a separate 180-day notice of claim), which is one reason not to sit on this.
5
We deal with the insurer
The adjuster, the forms, the recorded-statement requests, and the arguments about what is covered come to us instead of to you. If the claim is denied or benefits are cut off, we press the dispute forward rather than letting the file go quiet. You keep going to your appointments; we keep the pressure on.
6
Resolution, and getting paid
Once the medical picture is clear enough to value, we work out what the claim is worth and negotiate it, and nothing is settled without your say-so. Before money reaches you we clear the liens: a provider's lien attaches to the recovery, not to your house or your wages, one-third of the recovery is protected from provider liens, AHCCCS gets its required written notice, and any Medicare conditional payments are repaid out of the settlement. Our fee comes out of the recovery at the percentage you saw in writing before you signed.